Shipping Policy
Shipping Policy
1. Domestic Shipping
Your order will be delivered through Australia Post eParcel in most cases . The delivery time to your destination will vary according to your postcode. Please allow extra time for post deliveries at peak times eg. Christmas and Easter. Eupawria Australia does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required.
A signature is required for delivery. If no-one is available to sign for your parcel, the courier should leave a card advising you of your pick-up options. As this may not always happen, we advise you to keep track of your delivery through the courier tracking number that can be found via your email confirmation. If for any reason you do not arrange to pick the parcel up promptly from the postal outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further, we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.
Please allow 5-10+ business days for domestic orders to be dispatched and allow up to 12 business days for international orders to be dispatched.
NOTE: Please allow an additional 3-5 business days for order to be dispatched during a sale & new launch period.
2. International Shipping
Please allow up to 12 business days for your order to be dispatched from our warehouse. Your order will be delivered through DHL eCommerce in most cases. The delivery time to your destination will vary according to your postcode. In addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
3. Delivery within Australia
Delivery times will vary depending on your location. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Express orders within the metro areas will arrive in 1 business day.
4. International time frames
Delivery times for international orders will vary depending on the country, state and post code. Please use your tracking number as a reference to check the status of your delivery.
5. What is a PRE ORDER?
Pre Order simply means that the item is not yet available for shipment in our warehouse. Items purchased on pre-order may take between 1-4 weeks to be delivered. By placing a pre order item/s, your entire order will be shipped when ALL products become available. (If you urgently need a product that is in stock before the pre order item is available, please place two separate orders). Email us at contact@eupawriaaustralia.com if you would like to arrange two shipments. Please note: Delivery dates included in the description of items are approximate and subject to change. The shipping window stated reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method & where you are located.
6. Contact information
Email: contact@eupawriaaustralia.com